This article provides steps to reset your Password. In case you have forgotten your Login ID, then kindly refer to this support article (How to Retrieve Login ID). If you have forgotten both, then first retrieve your Login ID and then reset your password.
If you ever forget your Password, simply follow the steps provided below to reset it...
1. Visit the login page of eRS Cloud and click on 'Forgot Password' option.
2. On the next page, enter your Login ID.
Note: Please ensure that you have entered your Login ID, not your email. In eRS Cloud, Login ID is not necessarily the same as email.
Only enter your email if you are sure that you have defined your email address as your Login ID.
3. If you have entered correct Login ID, we will send a link to reset your password on the email address associated with your account.
4. Click on link that we emailed and reset your password.
Note: In case you do not receive our email in your inbox, then kindly check your Junk / Spam mail folder, as sometimes email filtering rules wrongly classify some emails as Junk / Spam.
If you do not receive our email in Inbox, Junk / Spam folders, then kindly contact your IT team responsible for configuring / managing your email server and let them know that an email from 'firstname.lastname@example.org' is not being delivered.